Create Mindful Moments

At Create Mindful Moments, we value your time, your growth, and the therapeutic process. The following policies are designed to create a consistent, respectful, and high-quality experience for every client.

By scheduling and attending services, you agree to the policies outlined below.

Your Appointment

Your session time is reserved exclusively for you.

Sessions begin and end at the scheduled time
Late arrivals will not extend the session time
Full session fees apply regardless of arrival time

Consistent attendance is essential for progress and continuity of care.

Cancellations & Missed Appointments

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.

Late cancellations (less than 24 hours): $100 fee
Missed appointments (no-show): $100 fee

This policy is strictly enforced.

After three (3) late cancellations and/or no-shows, services may be discontinued.

Financial

Payment Policy

To ensure a seamless experience:

A valid credit card on file is required for all clients
Cards are automatically charged the evening of your session

For clients using insurance, your card will be charged for:

Co-pays
Co-insurance
Deductibles
Non-covered services
Late cancellation or no-show fees

Failure to maintain an active payment method may result in paused services.

Account Balance

To maintain active care:

Account balances may not exceed two (2) times your session fee.
If this limit is reached, future sessions will be paused.
Services will resume once the balance is brought current.

Example: If your session fee is $150, your balance cannot exceed $300.

Insurancce

Clients are responsible for understanding their insurance benefits.

Coverage is not guaranteed by verification
Any remaining balance is the client’s responsibility

Between-Session Communication

Communication outside of sessions is reserved for scheduling and administrative needs.

This practice does not provide 24/7 crisis services.

If you are experiencing an emergency, please call 911 or go to your nearest emergency room.

Confidentiality

Your privacy is a priority.

Confidentiality will be maintained except in situations required by law, including:

Risk of harm to yourself or others
Suspected abuse or neglect
Court orders or legal requirements

Telehealth

For virtual sessions:

You must be in a private, secure location.
You must be physically located in a state where services are permitted.
Technical difficulties do not waive session fees.

Continuity of Care

Services may be paused or discontinued if:

Attendance policies are not maintained
Account balances are not resolved
Engagement in treatment is limited
Clinical needs fall outside the scope of care

When appropriate, referrals will be provided to support your continued care.

Acknowledgment

By scheduling and attending services with Create Mindful Moments, you acknowledge and agree to these policies.

Thank you,

Dr. Maya Scarbrough, DSW, LISW-CP